Privacy Policy

Effective Date: [01/01/2025]

[Aisha's Studio] ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website ([https://www.aishasstudio.co.uk/]), book services, or interact with us.

1. Data Controller

[Your Business Name] is the data controller for the personal data collected through this website. Our contact information is:

• Email: [aishasstudio1@gmail.com]
   

2. Personal Data We Collect

We collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and address (provided through forms).

• Booking Details: Service preferences, appointment times, and payment details.

• Payment Information: Partial credit/debit card details (processed securely via Wix Payments or third-party processors).

• Technical Information: IP address, browser type, and device data (collected automatically via Wix).

• Communications: Messages or inquiries sent through contact forms or emails.

3. How We Use Your Personal Data

We use your personal data to:

• Process bookings and payments.

• Provide services and fulfill appointments.

• Communicate with you regarding your appointments or inquiries.

• Improve website functionality and user experience.

• Comply with legal obligations, including financial record-keeping and fraud prevention.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To provide the services you request and process payments.

• Consent: For optional communications like newsletters (where applicable).

• Legal Obligation: To comply with applicable laws and regulations.

• Legitimate Interests: To improve services, ensure security, and address queries.

5. Data Sharing and Storage

• Your data is securely stored on Wix.com servers, which comply with GDPR and use encryption to protect your information.

• Payment data is processed securely via Wix Payments or third-party payment processors and is not stored on our servers.

• We do not sell or rent your personal data to third parties. We may share your data with:

  • Payment processors for transaction completion.

  • Legal or regulatory authorities if required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, refer to Wix's Cookie Policy.

7. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes outlined in this policy.

• Comply with legal obligations, such as financial record retention.

8. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Erasure: Request deletion of your data, subject to legal obligations.

• Restriction: Request a restriction on processing your data.

• Data Portability: Request transfer of your data to another service provider.

• Objection: Object to processing based on legitimate interests.

• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise your rights, contact us at [aishasstudio1@gmail.com].

9. Data Security

We implement security measures to protect your personal data, including encryption, secure payment gateways, and restricted access to sensitive data.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies when visiting them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: [aishasstudio1@gmail.com]

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RefundPolicy
 

At [Aisha's Studio], we value your satisfaction and aim to provide the best experience possible. Please read our refund policy carefully to understand your rights regarding payments and refunds.

Booking Payments

• Upon booking a massage session, 50% of the service fee is collected online as a deposit to secure your appointment. The remaining 50% is payable on-site upon arrival.

• Payments can be made via our secure online payment platform.

Refund Policy for Deposits

1. Cancellations by You (the Customer):

   • More than 48 Hours Before the Appointment: You are eligible for a full refund of your deposit.

   • Less than 48 Hours Before the Appointment: Refunds will not be issued for cancellations made less than 48 hours in advance.

2. Cancellations by Us (the Business):

   • If we need to cancel your appointment for any reason, you will receive a full refund of your deposit or the option to reschedule your appointment at no extra cost.

3. No-Shows:

   • If you fail to attend your appointment without prior notice, the deposit will be non-refundable.

Refund Policy for On-Site Payments

• Payments made on-site are non-refundable once the service has been delivered unless:

  • The service was not as described.

  • You experienced an issue with the service (e.g., the service was incomplete or provided by unqualified staff).

Exceptional Circumstances

• If you were unable to attend due to unforeseen circumstances (e.g., illness, emergency), we may, at our discretion, reschedule your appointment without additional charges. Proof of circumstances may be required.

How to Request a Refund

• To request a refund for your deposit, please contact us at [aishasstudio1@gmail.com] within the applicable time frame.

• Refunds will be processed using the original payment method within 7 business days of approval.

Proof of Purchase

• We may request proof of your booking, such as a confirmation email or receipt, to process any refund requests.

Legal Compliance

• This refund policy complies with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

For any questions or further clarification about our refund policy, feel free to contact us at [aishasstudio1@gmail.com].